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How are tickets escalated in Geedesk?

Ticket Escalation :

1. The ticket gets escalated based on the priority selected for that particular ticket.

2. Here we have four level of priority namely critical,high,medium and low and for every level we can define the time limit.

3. If the ticket got created with critical priority and if it has 15 minutes as time duration to update the status and if it is not updated with in that time will automatically trigger the escalation.

4. The escalated ticket will be in red color for the easy identification